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Effective 11/19/2020 12:00am EST
This GiveSignup Event and Donation Services Contract (the "Agreement") is entered into between RunSignup, Inc., a Delaware corporation doing business as RunSignup, BikeSignup, TriSignup, SkiSignup, PaddleSignup, AdventureSignup, GiveSignup, and SwimSignup (collectively, "RunSignup", "we" or "us") at 300 Mill Street, Suite 200, Moorestown, NJ 08057, and the sponsoring organization, individual, or commercial, non-profit or government entity which is described in Section 1 below (collectively, the" Owner", "you" or "your"). RunSignUp agrees to provide ticketing and event registration and related services for your event (the “Event”) and/or provide a platform to process donations for your organization (“Donation(s)”), subject to the following terms and conditions:
Overview and Scope. Our online Event and Donation Website management platform enables the provision of various technology-based services for Event directors, sponsoring organizations, Event participants, and other individuals and entities managing events, activities and charitable donations. This Agreement is entered into between RunSignup and the Owner of the Event, the charity or 501(c)3 which/who is duly authorized to receive the registration fees, donations, ticket fees and any and all other payments which are processed and collected for the Event or through the use of our Services (collectively, the “Event and Donation Proceeds”). You represent that you are the Owner or its authorized representative and have the requisite authority to enter into this Agreement and receive the Event & Donation Proceeds.
Services. Our proprietary, web-based system provides you with the capability to facilitate online registration and ticketing, maintain a platform for soliciting donations, collect associated payments and/or donations, manage promotions and enable other technology and services (collectively, the "Services", which includes the software and related technology which we make remotely available for your access and use on a "SaaS" basis via the web) in connection with your Event or Donations. The Services are made available to you through one of our website, givesignup.org, or through a mobile application or other cloud-based platform, which we may make available for your use (individually, a “Site” and collectively, the “Sites”).
Credit Card Information. In connection with the handling of credit card information in the provision of our Services, we have undergone a rigorous independent data security assessment to earn a designation as a Level 1 "PCI-DSS" ("Payment Card Industry Data Security Standard") Service Provider. To the extent that we handle credit card information for your Event and Donation Website, we agree to maintain Level 1 PCI-DSS compliance during the term of this Agreement and to retain an independent, qualified firm to validate compliance on at least an annual basis. To the extent applicable, RunSignup agrees to provide you with proof of compliance on written request no more frequently than annually. RunSignup acknowledges that, when credit card information is used for transactions on our Site, we will employ measures designed to protect cardholder data under the requirements listed in the PCI-DSS once it has been encrypted by our SSL certificate and transmitted to our servers. We do not store any user credit card information on our servers, but pass that directly to a third party payment gateway for processing. For those users who request to have their credit card data stored, we use a secure online credit card "vault" service. We will confirm that any third party payment gateways or third party vault services we use will have also been designated as PCI Level 1 compliant.
License, Restrictions and Intellectual Property Rights.
a. We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to you to use the Services on a time-bounded basis for the subscription period specified in the "Term and Termination" provision below. You may use the Services (and you shall ensure that your Authorized Users use the Services) solely in support of your particular Event and Donations and solely for the purposes for which they were designed.
c. You may only grant access to the Services to your employees and third party contractors who you authorize to use the Services in support of the operations of your Event and Donations and who are bound by the confidentiality, limited use, intellectual property and other applicable conditions and restrictions of this Agreement ("Authorized Users"). You shall be responsible and liable to ensure that each such employee and contractor complies with the terms of this Agreement.
d. We retain all right, title and interest in and to the Services (including, without limitation, the underlying software and technology, along with the features, functions, design, "look and feel", graphics, branding, design and other content) and in and to the associated documentation and materials, and in all related intellectual property and derivative works, including all know-how, methods and processes, as well as all related technology and all content (other than your posted Content), will belong solely and exclusively to RunSignup. In addition to the other restrictions and limitations set forth herein, you agree that, except as expressly authorized hereunder in connection with your use of the Services and a Site, you shall treat our intellectual property as confidential information and shall not disclose or distribute it, in whole or in part.
e. Nothing in this Agreement prevents you from using another registration provider or discontinuing use of the Services without penalty during the term of the Agreement.
Information We Collect; Information Security
a. In the course of providing the Services, we may collect certain information as follows:
i. From individuals using the Sites and registering for Events and making donations through the Site, we may collect their name, address, email address, gender, data of birth, phone number and other information, which we will store on our Sites as a profile (collectively, "Profile Data").
iii. We will not use Profile Data, Donor Data or Event Data to market Events or other services directly to participants and we will not share or sell Event Data or Donor Data to other Events or advertisers.
iv. We will collect information from you, including your name, address, date of birth, tax identification number and other information that will allow us to identify you. We will also collect information about the entity that will receive the proceeds from the account if an entity will receive the proceeds (collectively, “Owner Data”). The Owner Data is required to satisfy various regulatory, credit card network, beneficial ownership, underwriting and “know your customer” requirements and guidelines for approving the payment account and to prevent funding terrorism and money laundering. We may request additional information to help us verify the information collected, or information needed, including information related to taxes described in Section 8, below. You agree to provide us this additional information. You consent to our use of independent third party services, including the use of credit reports, to verify information you provide and to determine the financial risk of processing transactions on your behalf. If any of the information you provide cannot be verified or is otherwise determined to be erroneous by a state, local, or foreign government, you agree to indemnify RunSignup for any fees, penalties, or other charges imposed related to the erroneous information.
v. The Profile Data, Event Data, Donor Data, and Owner Data may be collectively referred to as "Collected Data".
c. You shall maintain, and shall ensure that your Authorized Users maintain, the confidentiality of your user name, password and other account information (collectively, "Account Information"), which enables access and use of the Services. You shall maintain the confidentiality of your Account Information and be solely responsible for any unauthorized disclosure or use of such Account Information, along with any ensuing liability for any harm or damages caused thereby.
e. You shall be solely responsible and liable for, and shall indemnify, defend and hold us harmless from, any liability or damages or harm of any kind incurred or alleged to have been incurred by any individual or entity which arises out, relates to of or is connected with any actions or omissions of you or any Authorized User which is based upon or results in the unauthorized access to, disclosure of, or breach of security or integrity regarding any information accessed, uploaded, provided, generated processed, utilized, stored or otherwise handled including but not limited to Event and Profile Data in connection with this Agreement.
Content You Post.
a. You, may choose to post, upload, publish, submit, display or transmit data, text, images, recordings, materials, logos, marks or other content on or through the Services or the Site "Custom Content"). You may not post any content that infringes the intellectual property rights of another party. For clarity, Collected Data and credit card information (which are addressed in Sections 3 and 6 above) are not considered Custom Content.
b. You (on behalf of your organization, each Authorized User and each member or participant, as applicable) hereby grant to RunSignup a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable license to use, display, reproduce, distribute, modify and transmit, in digital or printed form, all Custom Content in connection with the implementation and promotion of the Services and the promotion of your Event or Donation Site. However, we may also use your name, logo and/or other marks for the purpose of listing your organization as a user of our Services on our promotional materials (including on our Site). We agree to discontinue such use of your name or marks, which we have inserted or posted in our promotional materials within ten (10) days of your written request. You represent and warrant that, to the extent that any Custom Content is owned by a third party, the owner has granted you the necessary rights to effectuate the license granted to us above.
c. You agree that we may de-personalize (remove any personally identifying information protected under applicable law) and aggregate any data, information or content which we collect, handle, store, process or otherwise access in connection with our provision of Services (including data and content which you provide or post) to perform analytics, improve and market the Services, or for any other business or commercial purpose. We shall have no obligation or liability in connection with the use of any of data, information or content, which we de-personalize, unless and to the extent prohibited by applicable law.
Fees. Each online registrant using our Services will pay the registration or ticket fee charged by you plus a fee for processing such registrations (a "Processing Fee"), which is calculated and charged per transaction (not including donations) as follows:
|Checkout Total (Not Including Donations)||Processing Fee|
|$0.01 to $249.99||$1.00 + 5.8% of Checkout Total|
|$250.00 to $999.99||$1.00 + 4.8% of Checkout Total|
|$1,000.00+||$1.00 + 3.9% of Checkout Total|
Processing Fees for donations are 4.0% of the donation total.
The Processing Fee is established by RunSignup and may be changed from time to time at the discretion of RunSignup but will always be clearly disclosed on our Sites to you and to your registrants. We will be responsible for collecting all Event and Donation Proceeds and Processing Fees and you hereby expressly consent to, and authorize us, to collect all such fees in connection with our provision of the Services.
Taxes. You will be responsible for the collection and payment of any and all sales and/or use tax (“Sales Tax”), excise, privilege taxes, duties, value added taxes, fees, assessments or similar liabilities (collectively, “Taxes”), except to the extent that (i) we automatically calculate, collect, or remit Sales Tax on your behalf according to applicable law (for more information, see our Site for details); or (ii) we expressly agree with you to receive Sales Tax or other transaction-based charges on your behalf in connection with your sales through our Site. Any and all fees payable by you and/or the online registrants pursuant to this Agreement, including but not limited to the Processing Fee are exclusive of all Taxes, and you and/or the online registrants will pay any Taxes that are imposed and payable on such amounts. All payments made by you to RunSignup under this Agreement will be made free and clear of any deduction or withholding (including but not limited to cross-border withholding taxes), as may be required by law. If any such deduction or withholding is required on any payment, you will pay such additional amounts as are necessary so that the net amount received by RunSignup is equal to the amount then due and payable under this Agreement. Except as otherwise provided in this Agreement, you agree that RunSignup is not obligated to determine whether Taxes apply, and RunSignup is not responsible to collect, report, or remit any Taxes arising from any transaction. However, if a taxing authority requires us to pay any of your Taxes, you will promptly reimburse us for the amounts paid.
Important Information About Procedures for Opening a New Payment Account: Establishing a payment account with RunSignup requires us to obtain, verify and record information that identifies each person who opens an account. When a payment account is opened, we will ask for certain Owner Data (as defined in Section 5 above) and you agree to provide such information. We may ask you for additional information now or in the future if your payment processing increases or if we are unable to verify your identity or the identify or tax identification number for the entity that is receiving Event proceeds.
a. RunSignup uses WorldPay for payment processing for payment accounts.
i) In order for you to use WorldPay’s payment processing services you must be approved as a sub- merchant by RunSignup and WorldPay by submitting the required Owner Data which may vary based on your processing volume. By accepting this Agreement and using an Advanced Payment Account you also agree to the Worldpay Merchant Services Agreement for Sub-Merchants - (https://runsignup.com/WorldPayContract).
ii) We allow you to choose direct deposit or check payments from the credit card payment gateway to your account on a Weekly, Monthly or Daily basis (Daily Payments must be approved by RunSignup and are only for direct deposit). Weekly is the default option. Weekly Check payments are only processed if Event and Donation Proceeds of at least $1,000 are owed. If the total owed does not reach $1,000, we will send a check for Event and Donation Proceeds collected within 6 business days of the completion of your Event. Direct Deposit weekly payments are not subject to the $1,000 minimum. Payments will be made on this basis with the exception of funds held to establish a refund reserve when required. The refund reserve will be paid to you via your selected payment method after the conclusion of your Event. All registration fees, except for Processing Fees are your exclusive property.
iii) Event Proceeds will be paid out at 70% of transactions processed for the Event until the Event is completed. When the Event is completed the 30% of transactions dollars held will be paid in the week following the completion of the Event less any required holdback for refunds and chargebacks.
b. Refunds - You shall exclusively and directly be liable for and handle refunds. If RunSignup, for any reason has to handle refunds or chargebacks on your behalf You will be liable to RunSignup for the proceeds refunded to participants for Your Event as well as any applicable RunSignup processing fees for the original transaction and refund and any fees from the credit card brands or processors to process the chargebacks. RunSignup has a service that helps you process refunds, these refunds come out of your reserve funds and will not be processed if the reserve funds do not meet the refund requests. Additional funds can be added to the refund reserve as needed.
c. RunSignup reserves the right to withhold payments from an Event or Event owner or Donation Website owner if there are complaints from registrants or repeated chargebacks or if a Event has been cancelled and there are not sufficient funds available for refunds. RunSignup may require a holdback reserve from some Events as a reserve for refunds and chargebacks. Additionally, that holdback may be increased based on the newness of the Event or newness of the registration history with RunSignup or based on RunSignup’s internal underwriting review of the creditworthiness of the Owner Data submitted for the Event or Donation Payment Account. RunSignup reserves the right to withhold and deduct payment from an Event or Event Owner or Donation Site Owner for chargebacks that are processed against the Event or Donation Site. RunSignup will release any Event holdbacks after an Event has been completed and it is determined that there are no additional refunds or chargebacks to be processed for that Event.
d. We may now and in the future use companies other than WorldPay for payment processing. You agree and provide consent that if we decide to use another payment processing company that we may move your payment account or set up another similar payment account with any other payment processing company providing services similar to WorldPay for the processing and payment of Event and Donation Proceeds as long as there are no other material changes in the Services provided under this contract.
Payment of Event or Donation Site Proceeds. In connection with our collection of fees in the provision of our Services, you agree as follows: (i) we may send Event or Donation Proceeds collected by us, minus our Processing Fees, directly to you via the methods identified in Payments above and you warrant that you are an authorized representative of the Owner in this regard and (ii) you shall indemnify us for any claims, loss or expenses (including attorney's fees) brought by the Owner or any other individual, entity or organization that relates to or arises from our payment of funds to you (including a claim that we wrongfully paid such funds to you and should have paid a different individual, entity or organization).
Termination. This Agreement will remain in effect until terminated in accordance with its terms. Either party may terminate this Agreement upon written notice if the other party is in material breach and fails, within thirty (30) days of receipt of written notice of the breach, to correct the breach. In addition, RunSignup may immediately deactivate, suspend or terminate your use of the Services for your Event or organization, or delist any Site, if you misuse the Services or the Sites in violation of the terms hereof, including Section 4 above or if RunSignup is unable to approve your Payment Account for processing or continued processing now or in the future in our sole discretion, based on our internal underwriting guidelines or if you violate the Code of Conduct for our site, that we define. RunSignup may also terminate this Agreement, and your access to and use of the Services and Site(s), at any time after your Event is completed (or, as applicable, cancelled), with or without cause or upon written notice to you, but, unless you have misused the Services or the Site in a fraudulent or other improper manner, you shall then have the right to retrieve your data in accordance with the terms below. Upon termination, all rights (including rights to access and use the Services and Site) and obligations shall automatically terminate and you shall promptly return all proprietary information and materials of ours to us. You agree that, following termination or expiration hereof, we may maintain your data and content (including Collected Data and Custom Content) in accordance with our then-current backup, retention and data retention policies and for the ongoing purposes authorized herein. Upon request within one (1) year after termination, we will make available to you (via electronic download or such other method pursuant to our then-standard practices) your content and data which remains in our possession. After such one-year period, we may, without obligation to do so, delete any or all of your data and/or content without liability.
You may discontinue use of the Services at any time without penalty and without notice to RunSignup.
Representations and Warranties and Associated Disclaimers. Each party represents and warrants that it has the necessary and full right, power, authority and capability to enter into this Agreement and to perform its obligations hereunder; that it owns or controls the rights granted or licensed to the other party herein; that the execution and performance of its obligations under this Agreement will not violate any known rights of any third party, any contractual commitments or any applicable federal, state and local law or regulation; and that the marks, logos and intellectual property licensed to the other party herein do not violate the proprietary rights of a third party.
EXCEPT FOR THE WARRANTIES EXPRESSLY PROVIDED HEREIN, THE SERVICES AND THE SITES ARE PROVIDED "AS IS" AND EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITATION, RUNSIGNUP EXPRESSLY DISCLAIMS ANY WARRANTY, REPRESENTATION, COMMITMENT OR LIABILITY: (i) THAT THE USE OF THE SERVICES, THE SITES, THE CONTENT THEREON OR ANY ASSOCIATED INTELLECTUAL PROPERTY WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE OPERATION OR USE THEREOF WILL MEET YOUR REQUIREMENTS; (ii) REGARDING ANY WEBSITES (INCLUDING THIRD PARTY WEBSITE FOR WHICH A LINK IS PROVIDED FROM OUR SERVICE OR SITE), TECHNOLOGY, SOLUTIONS OR OTHER PRODUCTS OR SERVICES (INCLUDING PAYMENT GATEWAYS AND DATA VAULTS) PROVIDED OR MADE AVAILABLE BY THIRD PARTIES; AND (iii). REGARDING THE ACCURACY OF ANY INFORMATION OR CONTENT THAT YOU POST OR ACCESS THROUGH THE SERVICES OR THE SITES. YOU ARE SOLELY RESPONSIBLE FOR ALL ASPECTS OF THE EVENT AND DONATION WEBSITE, INCLUDING WITH RESPECT TO ALL DATA AND CONTENT WHICH YOU POST OR SHARE.
Indemnification. We will defend, indemnify and hold you harmless from and against any damages, losses, and costs that directly arise out of a claim brought by a third party (i) which alleges that the Services (in the form which we make them available to you) infringe a third party's copyright, patent, trademark, trade secret or other intellectual property right enforceable in the United States; (ii) seeking damages resulting from the unauthorized disclosure of credit card information or other personal information (where "personal information" means personally identifiable information (PII) which is protected under applicable law) hereunder to the extent such damages are caused by our breach of data security measures which we commit to undertake in this Agreement. As a condition of our indemnity obligation, you must promptly notify us of any such claim; grant us sole control of the defense and settlement of any such claim; and cooperate with us to facilitate our ability to settle or defend the claim. In the event of a covered infringement claim, we will endeavor to obtain for you the right to continue using the Services, or to replace or modify the Services so that they are not infringing and materially similar. If these alternatives are not commercially reasonable, we will notify you and terminate the Services. We shall have no indemnity obligations to you if the infringement claim is caused by your misuse of the Services, or Your use of the Services in combination with unauthorized products or services. THESE ARE OUR EXCLUSIVE OBLIGATIONS WITH RESPECT TO INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS AND UNAUTHORIZED DISCLOSURE OF CREDIT CARD INFORMATION AND PII.
You shall indemnify, defend and hold harmless RunSignup and its directors, officers, employees, affiliates, contractors and agents (collectively, the “RunSignup Indemnitees”), against any damages, losses and costs that directly arise out of a claim brought by a third party (including an individual, entity or organization): (i) which alleges that your data, content or other information or materials infringes a third party’s copyright, trademark, trade secret, patent or other intellectual property right enforceable in the United States; (ii) seeking damages for the unauthorized disclosure of Event or Profile Data or personally identifiable data by you or an Authorized User as a result of a breach of a warranty, covenant or obligation hereunder; (iii) which arises out of or is caused by a misuse of the Services by you or any of your Authorized Users in violation of the usage or licensing restrictions and/or prohibitions set forth in this Agreement; (iv) which is based on injury, harm or other damage to, or a dispute over payments made or refunds requested by, a participant, volunteer, donor, sponsoring organization, entity or support resource involved in any Event or (as applicable) making a donation or other payment to your Donation Website; (v) which arises from your breach of a representation or warranty provided hereunder (including, by way of example and not limitation, a claim brought by a third party provider of online event management, charity website and/or registration services due to your breach of a representation or warranty in Section 12 above) or (vi) which is brought by a timer, event organizer, event director or other organization (other than the Owner which is entering into this Agreement) and is based on or arises out of the Services, the use of the Sites or other matters related to your Event or Donation Website.
LIMITATION ON LIABILITY. IN NO EVENT SHALL RUNSIGNUP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST REVENUE, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT. IN NO EVENT WILL THE LIABILITY OF RUNSIGNUP UNDER THIS AGREEMENT EXCEED THE AMOUNT OF PROCESSING FEES COLLECTED AND RETAINED BY US FOR YOUR EVENT AND DONATION WEBSITE FOR THE SIX (6) MONTH PERIOD PRECEDING THE DATE OF THE INITIAL CLAIM ASSERTED AGAINST US HEREUNDER. THE REMEDIES PROVIDED IN THIS AGREEMENT ARE EXCLUSIVE, SHALL APPLY TO ALL CAUSES OF ACTION (INCLUDING NEGLIGENCE) AND SHALL APPLY REGARDLESS OF THE FAILURE OF ESSENTIAL PURPOSES OF ANY LIMITED REMEDY AND EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. NOTHING SET FORTH ABOVE SHALL LIMIT OUR OBLIGATION TO PAY UNDISPUTED FEES PROPERLY DUE TO YOU UNDER THIS AGREEMENT.
a. Independent Contractor Relationship; No Third-Party Beneficiaries. The parties are independent contractors and nothing contained in this Agreement will be construed to create an association, trust, partnership, agency or joint venture between the parties. Except as expressly set forth herein, this Agreement does not and is not intended to confer any rights or remedies, express or implied, upon any person other than the parties hereto.
b. Assignment. You may not assign or transfer any part of this Agreement without the prior written consent of RunSignup. We may assign this Agreement to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or a controlling interest in our stock, but will endeavor to provide notice of such assignment as soon as practicable after it occurs.
c. Force Majeure. Neither party will be liable to the other for any failure to perform any of its obligations under this Agreement during any period in which performance is delayed by circumstances not within such party's reasonable control, such as a natural disaster, act of war or terrorism, government action, labor disruption, internet outages or interruptions or power outages. Notwithstanding the above, the terms and conditions of Sections 9(b) and 9(c) shall continue to remain in full force and effect despite the occurrence of a force majeure event. Additionally, Owners shall remain financially responsible to participants and/or RunSignup as applicable for any refunds and chargebacks necessitated by a Force Majeure event that causes a cancellation or interruption of an Event for which Services have been provided under this Agreement.
d. Compliance with Laws. Each of us shall abide by all applicable laws and regulations, including those addressing data security and export controls, regarding our exercise of rights and performance of obligations under this Agreement.
e. Entire Agreement; Severability; Waiver. This Agreement is the entire agreement between you and RunSignup with respect to its subject matter and supersedes all prior oral and written understandings, communications or agreements between you and us regarding that subject matter. No amendment to or modification of this Agreement will be valid or binding unless it is in writing and executed by authorized representatives of both parties. If any provision of this Agreement is found to be void or unenforceable, the provision will be stricken or modified and the remainder of this Agreement will remain in full force and will not be terminated. A waiver of any default is not a waiver of any subsequent default. All waivers must be in writing to be effective.
f. Governing Law and Jurisdiction. The laws of the State of New Jersey shall govern the interpretation and enforcement of this Agreement and any dispute arising out of or related hereto, without regard to its conflict of laws principles. The parties irrevocably submit to the exclusive jurisdiction of the state and federal courts located in New Jersey with respect to any dispute arising out of or relating to this Agreement.
g. Notices. All notices must be in writing and shall be sent by first class U.S. mail or a nationally known express or overnight courier (such as FedEx, UPS or the U.S. Postal Service). Notices to us shall be sent to our main address as listed on our website and, for each notice, a copy shall also be sent to Our CFO. Notice to You may be sent to your address set forth in the Agreement. Notices shall be deemed given upon receipt thereof.
h. Arbitration. Any dispute or claim arising from or relating to this Agreement is subject to the binding arbitration, governing law, disclaimer of warranties, limitation of liability, and all other terms in this Agreement and any other Agreement entered into between you and RunSignup, including the terms agreed to by use of a Site. You agree to those terms by entering into this Agreement or by using any of the Sites.