FAQS
Frequently Asked Questions
1) Can I participate virtually? What is a virtual run/walk?
YES, you can! A virtual race is a run/walk that you can do at any location (inside or outside), take at your pace and enjoy with friends/family or by yourself. Plus, you're raising money for a great cause. To partake in The Ultimate Heart Race 5K virtual run/walk, take the following steps.
Register for the 5K (3.1 miles) under the "Virtual Participant" option. Each virtual participant who registers by 8/26 will receive a t-shirt in the mail before the race weekend. *Regardless of when you sign up virtually, you will receive your shirt the week of the event*
Fundraise and join a team like you would if you were attending the event in-person event.
Share your photos/video from your race and tag us on Facebook, Instagram and TikTok.
2) How do I join an existing team?
There are three ways:
a) Have the team captain send you their team URL
b) Click the Sign Up button > Fill out the registrant information and click Continue > Select your t-shirt size > Scroll down to the “Team” box and use the dropdown menu or search button to find your team > Optional: enter donation amount for your team > Click Continue
c) If you already registered:
Navigate to user box in the upper top right and select “My Registrations”
Navigate to The Ultimate Heart Race and click “View Registration”
In the upper right click the “Fundraiser” menu item
You will need to create an Individual Fundraiser page in order to create a team and after that navigate down to the Team section and either create a new team or join one.
Lastly, click Set up Fundraiser button and you're all set.
3) How do I create a team?
When initially signing up: Click the Sign Up button > Fill out the registrant information and click Continue > Select your t-shirt size > Scroll down to the “Team” box and move the toggle to “yes” > Fill in your new team name, fundraiser goal and a personal message > Optional: enter donation amount for your team > Click Continue
After you have completed your registration, you can go into your team profile and upload pictures and edit your team information.
After you already signed up: See the above question #2 option c.
4) How do I donate?
Click the Donate button > Select the Fundraiser or Team tab depending on who you are donating to and find the individual or team and check the Select box > Fill in your donation amount > Click Continue
5) How do I sign up?
Click the Sign Up button > Fill out the registrant information and click Continue > Select your t-shirt size > Click Continue > Join a team or scroll to the bottom > Click Continue
After you have completed your registration, you can go into your individual fundraising profile and upload pictures and edit your information.
6) How do I edit my team/individual fundraising page?
Click the dropdown arrow at the top right and click "Profile" > Click "Edit Fundraiser" under purple "Fundraising" section
Make sure you click hit "Save Fundraiser Changes" at the bottom after editing
7) How do I share my team information?
8) Are Kids required to have a fundraising page?
No, kids are not required to have a fundraising page but you can create one by following these steps: Go to "Manage Registration" > Click "Become a Fundraiser" on the top menu > Fill out the information in the "Become a Fundraiser" section > click Set Up Fundraiser button
9) Why did I get an individual fundraising page and a team fundraising page?
Individual fundraising pages are required even if you join a team.
10) When will my t-shirt be shipped?
You will receive your t-shirt the week of the race.
11) Can I get a refund?
No. The event happens rain or shine and your money is going to support a great cause. Thank you for your understanding!
12) If I am attending in person, when do I get my shirt?
Packet Pickup Date & Time: September 8, 2023 12:00pm CDT - September 8, 2023 6:00pm CDT (day before the race). You can also grab your shirt and swag bag the morning of prior to the start of the race.
13) Can I show up on 9/9 and register?
Yes we will have day-of registration but your shirt size might not be guaranteed.
